Cylance

Cylance Inc.

Vendor

Cylance made a claim in 2012 that sounded implausible and turned out to be influential: that a machine learning model, trained once and shipped to the endpoint, could block malware it had never seen without signatures and without needing to phone home. CylancePROTECT was the product, and the argument it started — about how much a static model can do on its own — shaped a decade of endpoint marketing. It has changed hands twice. BlackBerry bought Cylance in 2019 for 1.4 billion dollars, and in 2025 sold the Cylance endpoint business to Arctic Wolf, whose site the company's web address now leads to. Arctic Wolf sells the technology as Aurora Endpoint Defense, folded into its managed detection and response service. Products listed here under the Cylance name should be read with that in mind: the detection technology continues, the brand is being retired into Arctic Wolf's, and the company that sells and supports it today is a different one.

Country: United States
Headquarters: Irvine, United States
Year Established: 2012
Employees: 760
Customers: 3,800 organisations (2019)Source: Cylance Axiom Alliances Program AI Based Security Approach
Users: 14.5M devices protected (2018)Source: Web search — information-age.com
Revenue: $189.0M (2021)Source: Wikipedia
Website: https://arcticwolf.com/
Status: Acquired
Acquired by: —

Support locations

Support in 5 countries on 3 continents, from 8 known locations

Headquarters · Irvine, United States Support location Country with support

North America2 countries · 5 locations: Canada · WaterlooUnited States · Eden Prairie, Pleasant Grove, San Antonio, Tampa
Europe2 countries: Germany · Frankfurt am MainUnited Kingdom · Newcastle upon Tyne
Asia1 country: India · Bengaluru

Where the vendor offers local support — a support centre, an office it lists, or a local support line (shown as the country alone) — from the vendor’s own site. Partners and resellers are not counted.

Products

Product	Category	Market	Platform & Version	Free / Paid
Aurora Endpoint Defense	Small Business Antimalware	Enterprise, SMB	Windows:3.5.1000	Paid
CylancePROTECT	Small Business Antimalware	Enterprise, SMB	Linux:2.0.1534macOS:3.1.1000.537Windows:3.0.1005.38	Paid

Certifications

OESIS Framework Support

SupportedCylancePROTECT

OPSWAT Certified Security Application

GoldCylancePROTECT

Recent test results

MITRE ATT&CK Evaluations

Enterprise 2023 (Turla)2023-09-20
CylancePROTECTno award or score recorded

Recent changes

2026-10-28New version: 3.5.1000 (Windows) Aurora Endpoint Defense
2026-10-21Customers: 3800 organisations (2019, from Cylance Axiom Alliances Program AI Based Security Approach)
2026-10-21Customers: 3800 organisations (2019, from LLM estimation)
2026-10-18Support location: Bengaluru, IN
2026-10-18Support location: Frankfurt am Main, DE
2026-10-18Support location: Newcastle upon Tyne, GB
2026-10-18Support location: Tampa, US
2026-10-18Support location: Pleasant Grove, US
2026-10-18Support location: San Antonio, US
2026-10-18Support location: Waterloo, CA
2026-10-18Support location: Eden Prairie, US
2026-10-17Revenue: USD 189M (2021, from Wikipedia)
2026-10-12New MITRE ATT&CK Evaluations (Enterprise) result CylancePROTECT
2026-10-10Users: 14.5M endpoints (2018, from information-age.com)
2026-09-29Users: 14.5M endpoints (2018, from information-age.com)

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