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Vendor

BMC Helix is an IT service and operations management software company whose open platform uses AI agents to automate enterprise IT service management and AIOps (ServiceOps). It was carved out of BMC Software as an independent company.

Country
United States
Headquarters
Houston, United States
Year Established
—
Employees
6,500Estimated by LLM
Customers
10K organisations (2026)Estimated by LLM
Users
—
Revenue
$2.1B (2026)Estimated by LLM
Status
Active

Support locations

Support in 29 countries on 5 continents, from 41 known locations

United Arab EmiratesArgentinaAustraliaAustriaBelgiumBrazilCanadaSwitzerlandChinaColombiaGermanyDenmarkFinlandUnited KingdomIndiaIrelandIsraelItalyMexicoSaudi ArabiaSwedenTaiwanNew ZealandNetherlandsSpainFranceUnited States
Headquarters · Houston, United States Support location Country with support
North America3 countries · 8 locations
Canada · Markham, MississaugaMexico · Guadalajara, Mexico CityUnited States · Houston, McLean, Raleigh, Sunnyvale
South America3 countries
Argentina · Buenos AiresBrazil · São PauloColombia · Bogota
Europe13 countries · 16 locations
Austria · ViennaBelgium · BrusselsDenmark · CopenhagenFinland · HelsinkiFrance · Paris, Sophia AntipolisGermany · FrankfurtIreland · DublinItaly · Milan, RomaNetherlands · Amsterdam, SchipholSpain · MadridSweden · StockholmSwitzerland · ZurichUnited Kingdom · London
Asia8 countries · 11 locations
China · BeijingHong Kong SAR China · Hong KongIndia · Bangalore, Delhi, Mumbai, PuneIsrael · Tel HaiSaudi Arabia · RiyadhSingapore · SingaporeTaiwan · TaipeiUnited Arab Emirates
Oceania2 countries · 3 locations
Australia · SydneyNew Zealand · Auckland, Wellington

Where the vendor offers local support — a support centre, an office it lists, or a local support line (shown as the country alone) — from the vendor’s own site. Partners and resellers are not counted.

Products

ProductCategoryMarketPlatform & VersionFree / Paid
BMC Helix Client ManagementPatch ManagementEnterprise, GovernmentLinux:20.08.03.211109macOS:20.08.03Windows:22.4.30.231017Paid

Certifications

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Recent test results

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Recent changes

  • 2026-10-21Users: 6500 deployments (2026, from LLM estimation)
  • 2026-10-20Also sold to: Government BMC Helix Client Management
  • 2026-10-20Sold to: Enterprise BMC Helix Client Management
  • 2026-10-19Support location: AE
  • 2026-10-19Support location: Hong Kong, HK
  • 2026-10-19Support location: Auckland, NZ
  • 2026-10-19Support location: Wellington, NZ
  • 2026-10-19Support location: Beijing, CN
  • 2026-10-19Support location: Madrid, ES
  • 2026-10-19Support location: Frankfurt, DE
  • 2026-10-19Support location: Sydney, AU
  • 2026-10-19Support location: Mississauga, CA
  • 2026-10-19Support location: Markham, CA
  • 2026-10-19Support location: Guadalajara, MX
  • 2026-10-19Support location: Mexico City, MX

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